Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at karenhansen@xtra.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at karenhansen@xtra.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products and contact lenses). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Non-Refundable Retainers and Booking Fees for Commissions and Services

Appointment Based Services

Artful Addiction requires a non-refundable retainer of $50.00 NZD to be paid within 5 days of each appointment booking request in order for us to hold your required date and time for service, unless agreed otherwise in writing. The Balance owed for the agreed service must be paid in full:

a) 48 hours prior to the appointed time, for standard appointment services such as makeup, face painting, balloon twisting, glitter-bar, and workshops.

b) 7 days prior to the appointed time for complicated appointment services requiring heavy preparation and investment on Artful Addiction's part such as themed parties and commissioned decorative elements.

In each case, the full balance is non-refundable after this time, unless agreed otherwise in writing.

Commissions and Bespoke Work

Before undertaking any commission work on behalf of a client, Artful Addiction requires 50% of the agreed total to be paid as a non-refundable commission fee. The remaining balance is due and non-refundable upon the completion of the commissioned work.